To solve problems and difficulties in understanding in an efficient and unbureaucratic way the 2DOC LifeSupport was founded. The 2DOC User calls the 2DOC Support by phone, starts the LiveSupport Software available on our webpage, enters the eight-digit connection number and is able to see and show the screen content. Both - 2DOC User and 2DOC Support - can control the mouse and so work together. The 2DOC User can show, where problems occour and the 2DOC Support can show, how to solve problems.